This Refund Policy explains the conditions, eligibility, and process for requesting refunds for Nyflextec’s software products and services. We aim to maintain a clear, fair, and transparent refund process for our customers.
Last Updated: 11 Aug 2026At Nyflextec, we aim to provide reliable and high-quality software solutions for businesses. This Cancellation & Refund Policy explains the conditions under which customers may cancel a service or request a refund for Nyflextec software products and services. This policy applies to our software products, subscriptions, licences, installation, customisation, implementation, and development services, including AgniPOS, ManagerJi, InnSync, MeraMed, and other Nyflextec solutions. By purchasing or subscribing to a Nyflextec product or service, you acknowledge and agree to this policy.
This policy applies to paid products and services offered by Nyflextec, including:
The refund terms applicable to a particular product or service may also be specified in the quotation, invoice, subscription plan, order form, or service agreement.
Customers may request cancellation of a recurring subscription by contacting Nyflextec at support.nyflextec@gmail.com or through any cancellation facility made available within the applicable software or customer account. Cancellation will normally prevent future subscription renewals. Unless otherwise stated in the applicable plan:
Customers are responsible for reviewing their subscription status and cancelling before the applicable renewal date if they do not wish to continue the service. If a subscription has already renewed, the payment will generally be treated as a completed renewal and will not be refundable unless the payment qualifies under the refund conditions described in this policy.
For one-time software licences, customers should carefully review the product features, requirements, supported hardware, and applicable terms before purchasing. Once a software licence, activation key, download access, or other software access has been delivered or activated, the purchase is generally non-refundable. If a customer wishes to cancel before the licence or access has been delivered, the customer should contact Nyflextec as soon as possible.
Installation, configuration, implementation, training, and setup services may involve dedicated time and resources from our team. If installation or implementation work has not yet started, a cancellation request may be considered depending on the circumstances. Once installation, configuration, implementation, training, or related work has commenced, the applicable charges may become non-refundable. Where only part of an agreed service has been completed, Nyflextec may retain charges corresponding to the work already performed.
Custom software development and software customisation are handled differently from standard software subscriptions because they involve dedicated development resources. A customer may request cancellation before development work begins. Once development or customisation work has commenced:
Custom development projects may have separate payment, milestone, cancellation, and refund conditions agreed upon in writing.
A refund may be considered in the following circumstances:
If the same order or transaction is accidentally charged more than once, the duplicate payment may be refunded after verification.
If payment has been successfully received but the purchased software access or service has not been delivered within the agreed or reasonable delivery period, and the issue cannot reasonably be resolved by our support team, a refund may be considered.
If a confirmed technical defect prevents a core advertised feature of the purchased software from functioning and Nyflextec is unable to resolve the issue within a reasonable period, a refund may be considered. The issue must be reproducible and related to the advertised functionality of the software.
Nyflextec may consider refund requests on a case-by-case basis where exceptional circumstances exist. Approval of one refund does not create an obligation to provide refunds in similar circumstances.
Refunds will generally not be provided for:
Where Nyflextec offers free trials, demonstrations, evaluations, or sample access, customers are encouraged to evaluate the software before purchasing. A free trial or demonstration does not create an automatic right to a refund after a paid subscription or licence has been purchased. Trial availability, duration, features, and conversion conditions may vary by product.
To request a refund, contact us at:
Please use the subject: Refund Request – [Order ID] Include the following information:
Our team will review the request and may contact you for additional information or troubleshooting details.
Refund requests are reviewed individually based on:
Submitting a refund request does not guarantee that a refund will be approved. We may first attempt to resolve technical or service-related issues before approving a refund where appropriate.
If a refund is approved, it will generally be processed through the original payment method or payment gateway used for the transaction. Where payments are processed through Razorpay, the refund may be initiated through the applicable payment processing system. After Nyflextec initiates an approved refund, the time required for the amount to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution. Nyflextec is not responsible for delays caused by the customer's bank or payment provider.
Approved refunds will normally be based on the amount actually paid for the eligible product or service. Where applicable, the refund may exclude:
Any refund calculation will be communicated to the customer where appropriate.
If you believe a payment was made incorrectly or you have a concern regarding a transaction, we encourage you to contact Nyflextec first so that we can investigate and attempt to resolve the issue. If a customer initiates a chargeback or payment dispute without first contacting us, Nyflextec may provide relevant transaction, account, service-delivery, and communication records to the payment provider or financial institution as evidence of the transaction and services provided. Where appropriate and permitted by law, Nyflextec may temporarily restrict access to the related service while a payment dispute is being investigated.
If a subscription or recurring service remains unpaid after the applicable payment deadline, Nyflextec may suspend or terminate access to the service. Outstanding payment obligations remain payable even if access to the service has been suspended or terminated, where permitted by the applicable agreement and law.
Cancellation or termination of a subscription does not automatically mean that all customer data will be immediately deleted. Data handling after cancellation will be subject to our Privacy Policy, applicable service agreement, legal requirements, and any applicable data-retention or export provisions. Where available, customers should export or request necessary business data before the service is permanently terminated.
Nyflextec may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements. The version of this policy applicable at the time of purchase will generally govern that transaction, unless a later change is required by law or expressly agreed with the customer. The latest version will be published on this page with an updated "Last Updated" date.
For cancellation, refund, or payment-related questions, please contact:
We will make reasonable efforts to respond to your enquiry within an appropriate timeframe.